Emotional intelligence is all about people. Since in the workplace we deal with people everyday having excellent interpersonal and self-awareness skills is very essential for employees to function efficiently.
This course will provide your workforce with appropriate strategies to increase both personal and professional productivity, as well as to enable them to work smarter. Exceptional time management skills have a powerful effect on shaping an organized, successful business.
Each and everyone of us serves customers, whether we realize it or not. Maybe you're on the frontlines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. This course will look at all types of customers and how we can serve them better and improve ourselves in the process..
Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This course will help supervisors become more efficient. They will also become more proficient with delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.
Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. This course will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and stress log system.
Leadership potential exists within each of us. This potential can be triggered by outside events or it can be learned by exploring ourselves from within. This course teach participants the techniques of true leadership which will enable them to build the confidence it takes to lead. It is never easy to take the lead, as you need to make decisions and face challenges but after this workshop it will become natural to lead.
This course focuses on how to better coach your subordinates to a higher performance. Coaching is a process of relationship building and setting goals. How well you coach relates directly to how well you are able to foster a great working relationship with your subordinates through understanding them and strategic goal setting. The coaching model you will learn in this course will guide you through the coaching process and prepare you to change a few things about yourself in order to coach your subordinates to better performance.
There are many steps you must take just to prepare yourself to embark on the entrepreneurship journey, and once you have started your business, many more steps to maintain the business. This course is designed to give you the tools you need to start, run and grow a business you can be proud of.
We all has to deal with conflicts with others at sometime. It is useful to know what escalates conflicts and what de-escalates conflicts. In this course participants will learn several methods of practicing conflict management.
This course provides a comprehensive overview of project management. It is designed to improve the skills and knowledge of participants thus enabling them to effectively and efficiently complete project management tasks. At the end of this workshop participants can begin to operate in a project environment. Participants will be able to explain the nature of a project, the nature and application of project management, the types of structures found in a project environment, the application of organizational in a project environment and the major processes and activities required to manage a project.
.
In this workshop participants learn how to identify physical arrangements and attendees of the meeting. The will also learn the purpose of an agenda, the expected meeting outcomes, the process of placing items on the agenda and be able to explain the meeting participants roles. It goes further by explaining how meeting minutes should be taken and recorded. Participants will also learn how to prepare, check the completeness and accuracy of meeting documents and their distribution process.
HIV and AIDS is a disease that has spread very rapidly and has a disastrous effect in the business environment. In this workshop participants will learn the effects of HIV and AIDS on the human immune system, how HIV and AIDS is transmitted, the safe vs high risk behavior related to HIV transmission, how they can support workers with HIV and AIDS. This workshop will conclude by covering the implications of the HIV and AIDS pandemic.
What exactly makes a decision ethical? The problem with ethics is that what may seem morally right to one person may seem appalling to another. This course will help participants to define their ethical framework to make dealing with ethical issues easier. Participants will learn techniques they can use to make correct ethical decisions by practicing with a lot of case studies so that they can practice making decisions in a safe environment.
Many employees struggle with managing their personal finances and as a result cannot concentrate effectively on their jobs. The stress from having too much debt leads to lower standards of work performance. This course will help participants to manage their personal finances to ensure a they have lower debts and are able to live withing their means. It will also teach participants how to manage the various aspects of personal finances.
This course will help participants to be able to handle most of socially difficult moments which will give them an extra edge in areas they may not have given a lot of thought before. They will learn how to network effectively, how to dress appropriately for every business occasion, feel comfortable when dining in business and formal situations, feel more confident about their business communication in every situation and developing that extra edge to establish trust and credibility.